Privacy Policy

Last updated: February 2026

H&H Driving School (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://drivingschoolromford.com/, make an enquiry, book driving lessons, or use our services in Romford, Essex, and surrounding areas.

We are the data controller for the personal data we process. Our registered/business address is [Insert your full business address here, e.g. Romford, Essex, United Kingdom]. You can contact us at [Insert your email] or [Insert your phone number].

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal data:

• Identity and contact information — name, date of birth, address, email address, phone number(s)
• Driving-related information — provisional driving licence number, driving experience, test dates, progress notes from lessons
• Payment information — bank/card details (processed securely by our payment provider; we do not store full card details)
• Technical data — IP address, browser type, device information, pages visited, time and date of visits (collected via cookies and analytics tools)
• Marketing and communication data — your preferences for receiving updates, lesson reminders, or offers

We only collect data that is necessary for providing our driving tuition services, managing bookings, and complying with legal obligations.

2. How We Collect Your Data

We collect information:

• Directly from you — when you fill out our contact/enquiry form, book lessons, sign up for updates, or speak to us by phone
• During driving lessons — notes on your progress, lesson attendance, and any relevant details shared
• Automatically — through cookies, server logs, and analytics tools when you use our website
• From third parties — occasionally from the DVSA (if relevant to your test) or payment providers (confirmation of transactions)

3. How We Use Your Personal Data

We use your data for the following purposes and legal bases:

• To provide and manage your driving lessons (contractual necessity)
• To process bookings, payments, and send lesson reminders/confirmations (contractual necessity)
• To comply with legal obligations (e.g. record-keeping for insurance, DVSA requirements, safeguarding)
• To improve our services and website (legitimate interests)
• To send important updates or service information (legitimate interests or consent)
• For marketing (only if you have given clear consent — you can opt out at any time)

We do not use automated decision-making or profiling.

4. Sharing Your Personal Data

We may share your data with:

• Our driving instructors (who are part of our team or work under contract)
• Payment processors (for secure transactions)
• Insurance providers (for policy purposes)
• The DVSA or other regulatory bodies (where legally required)
• IT/service providers (e.g. website hosting, email services, analytics — all under strict data processing agreements)
• Professional advisers (e.g. accountants, legal advisors)

We never sell your personal data. Any third parties we work with are required to keep your data secure and only use it for the agreed purpose.

5. International Transfers

We do not normally transfer your personal data outside the UK or EEA. If any tools or services involve transfers (e.g. certain cloud providers), we ensure appropriate safeguards are in place (e.g. UK adequacy decisions or standard contractual clauses).

6. How Long We Keep Your Data

We keep your personal data only for as long as necessary:

• Active learners — for the duration of your lessons plus up to 6 years after your last lesson (for legal, insurance, and accounting reasons)
• Enquiries/marketing consent — until you withdraw consent or unsubscribe
• Website logs/analytics — typically up to 2 years

After this time, we securely delete or anonymise your data.

7. Your Rights Under UK GDPR

You have the following rights:

• Right to access your personal data
• Right to rectification (correct inaccurate data)
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

To exercise any of these rights, please contact us at [Insert your email]. We will respond within one month (free of charge in most cases).

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data: https://ico.org.uk/make-a-complaint/

8. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve your experience and analyse usage. You can manage your cookie preferences via our cookie banner or browser settings. For more details, see our Cookie Policy [link if you have one, or add a section].

9. Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse (e.g. secure forms, encrypted connections).

However, no method of transmission over the internet is 100% secure — we cannot guarantee absolute security.

10. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on this page, and we will note the date of the last update.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

H&H Driving School
Email: info@drivingschoolromford.com
Phone: 07985 202106

Thank you for trusting us with your personal information.